This Refund Policy outlines the formal relationship between BRITANNIA B I LTD and the student regarding the provision of the Course. It provides you with all the necessary information for requesting and obtaining a refund of your Course Fees.

This Refund Policy should be read alongside the BRITANNIA B I LTD student terms and conditions that apply to you ("Terms and Conditions"). In the event of a conflict between this Refund Policy and the Terms and Conditions, this Refund Policy shall prevail. Should there be any conflict between this Refund Policy and any other policy, standard, or procedure of BRITANNIA B I LTD (excluding the Terms and Conditions), this Refund Policy shall take precedence.

This Refund Policy does not affect your statutory rights.
All refund queries (except for complaints, which should be addressed through our complaints procedure) should be directed to our finance department via email at admin@britannia.co.uk.

3.1. Cancellation Before the Cancellation Date: Unless we notify you otherwise, you are entitled to cancel your Contract with us on or before the Cancellation Date by:

3.1.1. Applicants: Sending an email to admin@britannia.co.uk to request a refund if you are an Applicant.
3.1.2. Students: Completing and sending your withdrawal form (indicating on the form that you want a refund) to student support using the relevant study center email address, which can be found on iLearn, if you are a Student.

3.2. Cancellation After the Cancellation Date: You may cancel your Contract after the Cancellation Date, but you will not be entitled to any refund unless the circumstances described under clause 9 apply.

3.3. Deferral or Transfer: Your Cancellation Date for your intake will remain unchanged for any reason, even if you defer to another intake or transfer to another Course.

3.4. Sponsored Applicants or Students: If an Applicant or Student sponsored by an official third party cancels their Contract, they must provide a letter from the sponsor requesting a refund on the sponsor’s letterhead. If approved, the refund will be issued to the sponsor, not the Applicant/Student.

3.5. Self-Funded or Postgraduate Loan-Funded Students: For postgraduate Applicants or Students who are self-funded or funded through a postgraduate loan, clauses 3.1 to 3.3 shall apply.

4.1. Full Refund Eligibility: If clause 3.1 applies, the Applicant/Student will be entitled to a full (100%) refund of all Course Fees paid up to the date of cancellation. If clause 8.1 apply, no refund will be provided.

4.2. Refund Process: Upon receiving your cancellation request (as per clause 3.1), it will be forwarded to our registry team. After approval from the registry team, your refund request will be processed by our finance department.

4.3. Refund Timeline: Once the finance department receives your cancellation request, your refund will be processed within 4 weeks, provided you submit all necessary documentation required for the refund.

4.4. Discretionary Refunds: For refunds under clause 9, the Director of Finance (or nominee) will have the discretion to grant or deny a refund, including determining the refund amount. Any refunds granted will exclude the Administration Fee and will be processed within 4 weeks from the date of confirmation.

4.5. Refund Conditions:

4.5.1. Refunds will generally be made to the bank account from which the original Course Fees were paid unless there are exceptional circumstances.
4.5.2. We may perform due diligence on the bank account or individuals involved, which could include requesting additional documentation.
4.5.3. If we are not satisfied with the legitimacy of the bank account or beneficiary, we reserve the right to withhold the refund.

5.1. Course Fee Transfer: If you are permitted to defer to another intake, any Course Fees already paid will be transferred to the new intake. If you subsequently cancel your Contract, clause 3 will apply.

6.1. Liability Assessment: If you transfer to another Course, our finance department will assess your financial liability for both your current Course and the new Course. If you cancel your Contract afterward, clause 3 will apply.

7.1. Course Fees During Absence: If you are granted a leave of absence, any Course Fees already paid will remain in your Britannia Business Institute student account until your return. If you cancel your Contract afterward, clause 3 will apply.

8.1. Dishonesty in Application: If any part of your application to study at Britannia Business Institute or subsequent information provided is found to be dishonest, deceptive, or fraudulent, you will not be entitled to a refund.

9.1. Refund Request Due to Mitigating Circumstances: If you need to cancel your Contract after the Cancellation Date due to mitigating circumstances, you may request a full refund (less the Administration Fee) of all Course Fees paid. This request should be submitted by email to admin@britannia.co.uk.

9.2. Examples of Mitigating Circumstances: Below is a table with examples of acceptable and unacceptable mitigating circumstances. Supporting evidence, such as death certificates or official medical documentation, will be required.

* "Recent" means the event occurred less than one month before your refund request to the Director of Finance.

If Britannia Business Institute terminates your Contract according to the Terms and Conditions, we reserve the right to withhold any refunds unless otherwise stated in the Terms and Conditions.

If you are not satisfied with a decision made under this Refund Policy, you may file a complaint by email to admin@britannia.co.uk.